Shipping policy

Shipping Policy

1. Order Processing Time

All in-stock orders will be processed within 1 business day (Monday – Friday, excluding weekends and official holidays).

Orders placed on weekends or public holidays will be processed on the next working business day.

During peak sale seasons, slight delays may occur, and we will notify customers via email if processing is delayed significantly.

2. Delivery Time

After the order is dispatched from our warehouse, the estimated delivery time is 3–5 business days.

Note: Delivery time is an estimated timeframe and not guaranteed. Delays may happen due to courier sorting, extreme weather, natural disasters or unexpected logistics events.

3. Shipping Confirmation & Tracking

Once your package is shipped, we will send an email with tracking number and tracking link. You can track the real-time status of your parcel anytime.

Please double-check your shipping address carefully during checkout. We are not responsible for failed delivery caused by incorrect or incomplete address information provided by customers.

4. Shipping Fees

Shipping cost will be calculated and displayed at checkout according to destination and order weight.

We occasionally launch free shipping promotions; terms are subject to announcements on our website.

5. Package Issues (Lost / Damaged)

If the package is confirmed lost by the logistics carrier: we offer two solutions for you: reship the item free of charge or issue a full refund.
If goods arrive damaged: please provide clear photos of damaged items and outer packaging within 48 hours after receiving the parcel. We will arrange re-delivery or partial refund after verification.